Full job description Quality Engineer – Orthopaedics / Medical Devices Location: Surrey, UK Working Pattern: Hybrid – Mainly remote - 2 Days in the office Hours: Full Time, Monday–Friday, 37.5 hours per week Training: Initial training will be fully onsite We are seeking an experienced Quality Engineer with a background in the orthopaedics or medical devices industry to join a growing SME based in Surrey. This role will focus heavily on quality procedures, complaint handling, internal auditing, and performance reporting within a regulated medical device environment. The successful candidate will be confident managing customer complaint processes relating to medical instruments and will be comfortable working independently while maintaining a professional, solutions-focused approach. Key Responsibilities * Manage and coordinate the customer complaints process for medical instruments and orthopaedic products * Investigate complaints thoroughly and ensure timely resolution in line with regulatory and company requirements * Lead and participate in customer complaint review meetings * Prepare and present complaint trend analysis and performance evaluation reports * Maintain and improve quality procedures and documentation * Conduct internal audits and support audit readiness activities * Liaise with UK and overseas colleagues to ensure effective communication and resolution of qu...