We're recruiting an experienced and confident Senior Resident Liaison Officer to support resident engagement on housing improvement and regeneration programmes within a local authority. This is an excellent opportunity for someone who thrives in a community-facing environment, enjoys relationship building, and can manage enquiries with professionalism, empathy, and clarity.
You’ll act as the primary link between residents, contractors and project teams – ensuring residents are informed, concerns are handled effectively, and service standards remain consistently high throughout the duration of refurbishment works.
The role will require the successful candidate to be based on‑site a minimum of three days per week.
The Role
* Act as the main point of contact for residents throughout regeneration and improvement projects.
* Provide regular updates on project schedules, progress and expected timescales.
* Build positive relationships with residents, supporting engagement and ensuring clear communication.
* Handle complaints and queries promptly and professionally, minimising disruption and dissatisfaction.
* Maintain accurate records of interactions, concerns, outcomes and relevant case notes.
* Conduct home visits to discuss ongoing works, access requirements and feedback.
* Supervise, guide and support Resident Liaison Officers to maintain a high standard of service.
* Prepare updates and reports for management on engagement levels, key issues and resident satisfaction.
Key Requirements
* Excellent verbal and written communication skills.
* Strong interpersonal ability to build trust with residents and stakeholders.
* Well‑organised, with the ability to manage competing priorities and maintain accurate records.
* Previous experience in a Resident Liaison or customer‑facing community role.
* Confident problem solver with the ability to handle complaints effectively and diplomatically.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK‑wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing and resident engagement professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third‑party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
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