Business Analyst – Customs (UK & Ireland)
Location: London Heathrow
Mon- Fri 37.5 hours per week
What will you be doing?
* Maintain and enhance Power BI dashboards and operational reporting
* Monitor and troubleshoot reporting outputs, ensuring accuracy and reliability
* Support users with data, dashboards, and system queries
* Act as a key contact for customs systems and tools, supporting issue resolution and testing changes
* Analyse operational data to identify trends, inefficiencies, and improvement opportunities
* Collaborate with customs teams to translate operational needs into practical system and reporting solutions
* Contribute to continuous improvement initiatives across reporting, workflows, and data quality
* Support customs operations across UK (75%) and Ireland (25%), with potential exposure to wider European markets
* Work closely with operations, management, IT, and finance stakeholders
About You – Essential
* Previous experience in a Business Analyst or similar role
* Strong analytical mindset and attention to detail
* Good working knowledge of Excel and Power BI
* Comfortable working with data, KPIs, and operational processes
* Effective problem‑solving and communication skills
* Curious, proactive, and confident challenging existing ways of working
* No requirement for deep customs declaration knowledge – training and exposure provided
Beneficial
* Exposure to logistics, freight forwarding, or customs operations
* Experience in reporting, process improvement, or systems support
* Knowledge of SQL, Power Automate, Python, or system integrations
* Interest in Lean/continuous improvement methodologies
What can we offer you?
* Competitive salary package
* Enhanced annual leave entitlement from start, increasing with length of service
* Salary sacrifice schemes: car scheme for ultra‑low emissions cars, cycle scheme
* WeCare app for physical and mental wellbeing, including access to GPs for you and dependents
* LifeWorks app for cashback and discounts on high street and online brands
* Life insurance with expert probate support
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