JOB DESCRIPTION Regional Technical Account Manager (RTAM)
Ecolab UK and Ireland is proud to be a Great Place to Work- Certified Company!
Our associates have spoken and recognised outstanding employee experience. So, when you join our Pest Elimination team as a Regional Technical Account Manager, not only do you get to work for a company that helps change the world, you will also get to work for a company that is committed to creating great workplaces for their associates.
Ecolab Pest Division are looking for a Regional Technical Account Manager for the North team who will be crucial in providing tactical technical support to our Corporate customers at sites with high risk pest activity that exceeds the 2 week escalation timeframe. The role is designed to significantly improve and drive action planning and communication for these sites. As a key customer led associate you will not only drive account success but also drive greater levels of coaching and management in district teams by providing feedback and guidance to SvSp's. Having this focused and dedicated resource in high profile corporate sites with high risk activity will also reduce the ‘time to resolution’ driving GP and reducing unnecessary capacity dedicated to call outs and follow ups.
Role Responsibilities:
1. Technical lead for specified accounts in their region
2. Escalation point after 14 days for these accounts as per the escalation process
3. Attendance and planning for escalated sites linked to assigned accounts and EHO specific related challenges
4. Minimum of 3 days per week on sites solutioning, action planning and caching the SVSP
5. Managing customer relationships in tandem with the CAM or KAM at a senior national and local level
Quality Coaching:
6. Provide feedback and technical coaching to SVSP’s during initial review of sites and during execution of action plans
7. Acting as a feedback resource for District Managers
8. Track and ensure commitments and action plans have been executed in the field
Customer Interaction:
9. Manage and deliver escalation calls for assigned customers on a weekly basis on behalf of the region providing in depth up dates and set actions
10. Manage customers strongly on their actions and what is required for them to deliver to reduce pest activity
11. Develop trusted and close relationships with the contract management teams and local area management teams and establish yourself as a ‘trusted advisor’ in the business
12. Accompany CAM on EBR’s and annual reviews
Continuous Improvement:
13. Report quarterly to the Director of Operations and Regional Manager regarding training needs of the teams, observations, initiatives to drive quality
14. Report regularly and communicate clearly to the CAM and Head of Corporate regarding customer relations, what we need to change and how they can become a better partner to Ecolab
NOTES: - 3 x field days, 2 x days planning
What’s in it for you?
15. Competitive salary
16. Additional £3000. London Weighting Allowance if you reside in the M25 area
17. Investment in your training, development, and qualifications
18. 25 days holiday plus 8 days Bank Holiday
19. 4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase
20. Pension and 4 x annual salary Life Assurance benefits
21. Bonus opportunity of up to 5%
22. Opportunity to purchase company shares
23. Performance bonus, overtime, and commission available
24. Company Van
25. Company iPhone
26. A long-term career within a business that recognises the talent to progress, inclusive of global opportunities
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.