Purpose of the Position
You will provide first line support across the Group, ensuring smooth operations of IT systems, troubleshooting issues, and assisting with IT infrastructure and software. Supporting colleagues who are both office and shopfloor-based working across all 3 sites.
Taking the lead in supporting and problem solving a range of IT issues including hardware, software, and basic networking.
Key Accountabilities
Installation, configuration and support of IT hardware, including computers, laptops, mobile devices and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows. Perform basic network troubleshooting (Wi-Fi, connectivity, IP issues). Manage user accounts across various IT systems, including Active Directory, and Entra ID. Handle IT onboarding and offboarding processes. Perform data backups and restorations as required. Upgrade and repair IT hardware/ software as needed. Manage IT procurement, including ordering of equipment and consumables. Support meeting room AV equipment, and other IT peripherals.
Education, Experience & Knowledge
Previous experience in an IT Support or Technician role IT-related certification (CompTIA A+, Microsoft Certified, ITIL foundation, etc.) or a relevant degree. Previous experience in Manufacturing/ Engineering environments is desirable but not essential Basic scripting knowledge (Powershell, Python) for automation. Exposure to cloud technologies (Azure).
Core Competencies & Skills
Good problem solving skills with the ability to diagnose and resolve technical issues effectively. Excellent customer service with strong communication skills and ability to support non-technical users. Proactive, organised, and able to work independently .
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