Data Quality Assistant – University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
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Job Summary
An exciting opportunity has arisen to join the Performance Information Team who are seeking to appoint an experienced data quality assistant to support the Information Team and the Validators. This will be achieved by providing a range of comprehensive, confidential tasks to support the validation of data and correction of any data quality errors.
The successful candidate will assist in the identification and rectification of data quality errors as identified from various reports, telephone calls and e‑mails. They will also support the Validators, answering queries from phone calls and emails relating to GP registrations and will assist in the provision of support and advice to UHP users on Data Quality and iPM issues.
The post holder will assist in the administration of data quality reports and communicating issues to the Service Line Teams and updating information reports. They will also provide administrative support to the DQ Team, the wider Performance Information Team and Data Quality Steering Group.
Preference will be given to internal Trust staff, as well as ‘Priority’ and ‘At Risk’ status including NHS at Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main Duties
iPM is the main hospital patient administration system, comprising of approximately 2,000 users and one million confidential patient records. The system holds basic information on patient demographics and detailed operational information and coding. This system interfaces with numerous other Trust Systems, which mostly all require Data Quality support.
This post is a part of a professional team working within the Performance and Information Management Department. The key responsibilities of this role are to work with the Information Team and with the Validators.
There will be an expectation that the job holder will be required to work in roles relating to Information Provision and Data Quality, within the remit of this job description. To include running reports, initiating email and telephone contact to service users, and supporting the rectification of data quality errors and validation of data.
Data Quality plays an important role to the Trust in identifying potential information errors on the patient’s record. These errors impact patient safety, patient care, Trust statutory targets, income via PbR (Payment by Results) and the overall quality of data collected within the organisation.
About Us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
Please note that all communication will be electronic; please check your email account regularly. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants for less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Details
Date posted: 17 November 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year Per Annum
Contract: Permanent
Working pattern: Full‑time
Reference number: 216‑SF‑A7592685
Job locations:
Brittany House
Brest Road
Plymouth
PL6 5YE
Job Responsibilities
* Assists in the administration of data quality reports, including correction of errors and communication of issues to the relevant operational teams.
* Weekly update of the Data Quality Performance Monitoring reports.
* Cover the Data Quality and GP Helpline on a daily basis, including regularly checking and completing requests via the Data Quality answerphone and team email account.
* Monthly validation and correction of SUS (Secondary Uses Service) GP data.
* Assists with the Teams Information Governance Toolkit agenda.
* Attend the Data Quality Steering Group and provide administrative support.
* Liaising with the iPM Management Team to discuss iPM Data Quality issues.
* Validates and updates GP and Demographics using SCR (Summary Care Record).
* Assists in the investigation and rectification of data quality issues in a timely manner, ensuring Trust targets are met, whilst liaising with administration teams and management.
* Actively communicate urgent and ad‑hoc data quality issues to the Service Line Teams.
* Provides other administrative support to the Data Quality Team.
* Update reports and dashboards supporting the Information Analysts, including use of Excel.
* Use SQL Server Management Studio to extract Trust information and update records.
* Regularly check the Docman system to ensure that all electronic rejected discharges are dealt with in an appropriate and timely fashion.
* Assist from a Data Quality perspective with the implementation of any future EPR system.
* Updating the RTT huddle slides with the latest LUNA national data quality position.
Communications & Working Relationships
* Information Business Partners
* Data Quality and RTT Validators
* Data Quality Team
* Head of Performance and Management Information
* Head of Data, Analytics and Automation
* Information Team Leader
* Members of the Performance & Management Information Team
* Patient Access Team
* Costing Team
* Clinical Systems Team
* Clinical Systems Trainers
* Wards Clerks
* Clinical Administration Managers and their teams
* Other iPM/PCM Users
Other
To support and enhance the continual quality initiative ensuring a quality first approach to all aspects of work.
Maintain personal and professional development to meet the changing demands of the job, participate and initiate appropriate training activities.
To undertake other duties as directed by the RTT Validator, Information Business Partner and Head of Data, Analytics and Automation.
To ensure that an Individual Performance Review is obtained from the supervising line manager on an annual basis.
Note
This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current University Hospitals Plymouth NHS Trust procedures & guidelines.
For further details, please see the attached Job Description and Person Specification.
Person Specification
Essential – Knowledge & Experience
* Used to changing priorities and tight deadlines
* Demonstrable Experience of the use of Microsoft Outlook
* Proven Knowledge of standard Windows/Microsoft packages
* Some Proven knowledge of Microsoft Word and Excel (full training will be given)
Desirable – Knowledge & Experience
* Proven Knowledge of iPM System
* Proven Knowledge of the PCM system
* Demonstrable Experience of using Excel and Word
* Demonstrable Experience working in a team
* Demonstrable Experience with creating agendas and taking minutes
* Proven Basic knowledge of SQL would be advantageous but not necessary
Essential – Qualifications
* Educated to GCSE or equivalent standard
* An English language Qualification equivalent to GCSE Grade C or above
* Computer literate
Desirable – Qualifications
* NVQ2 or equivalent in either Administration, Customer Service and / or IT skills
Essential – Aptitude & Abilities
* Good communication skills, written and verbal
* Attention to detail
* Accuracy
* Time management skills
* Organisational skills
* Ability to work well within a busy environment
* Good telephone manner
* Ability to maintain confidentiality
* Good customer services skills
* Ability to work in both home and office environments
Disposition/Attitude/Motivation
* Team Player
* Patience
* Analytical
* Determined and self motivated
* Outgoing
* Energetic and enthusiastic
Other Factors
* A ‘flexible’ approach to work.
* Able to learn what is required from all teams within Performance Information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name: University Hospitals Plymouth NHS Trust
Address: Brittany House, Brest Road, Plymouth, PL6 5YE
Employer's website: https://www.plymouthhospitals.nhs.uk/
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