Job Title :
Housing Operations Team Leader
Location :
Cardiff
Salary :
£37,279-£52,302
Hours :
Monday-Friday 40 hours per week 8.30am-5pm
Contract Type :
Permanent
Purpose of the Role :
Our client, a leading housing provider, is seeking a Housing Operations Team Leader to join their team. The successful candidate will manage their own caseload, including property inspections, property management, and welfare visits to Service Users (SUs). In addition, they will provide day-to-day leadership and support to a team of Housing Officers, ensuring adherence to company policies and procedures and the achievement of Key Performance Objectives.
The ideal candidate will be a driven and motivated professional with experience in property and housing management, and a proven track record of supervising or managing an experienced and dispersed team.
Key Responsibilities :
* Manage a caseload of approximately 100 Service Users, including inductions, welfare checks, relocations, and ensuring timely move‑on in line with contract requirements.
* Lead and support a team of Housing Officers across Cardiff, providing guidance, training, one‑to‑ones, and performance management to achieve individual and team KPIs.
* Plan and prioritise personal and team activities, including property inspections, audits, and one‑to‑ones, ensuring alignment with business objectives.
* Maintain and manage the property portfolio, including inspections, minor repairs, health & safety compliance, and preparing properties for re‑occupation or handback.
* Communicate and liaise with stakeholders, including local authorities, Police, NHS, charities, sub‑contractors, and internal teams to ensure seamless service delivery.
* Monitor and ensure adherence to company policies, procedures including data protection and confidentiality.
* Deputise for the Regional Operations Manager at meetings or events as required.
* Support team and personal development through training, learning programmes, and continuous improvement initiatives.
* Maintain accurate records, reports, and communications in line with company procedures, ensuring timely escalation of issues or incidents.
* Undertake any other duties within the scope of the role to support business needs, team collaboration, and operational efficiency.
Required Skills :
* Experience in housing management, with strong knowledge of housing legislation and compliance requirements.
* Skilled in supervising or managing a dispersed team, including one‑to‑ones, performance reviews and guidance.
* Experienced in managing challenging tenant or service user groups, including welfare checks, inductions and conflict resolution.
* Strong verbal and written communication skills.
* Ability to build and maintain positive relationships with teams, stakeholders, local authorities, contractors and partners.
* Excellent planning and organisational skills, able to manage multiple projects, caseloads, inspections, and audits.
* Strong problem‑solving and decision‑making skills, capable of working under pressure.
* Adaptable and resilient, able to manage competing demands and changing circumstances.
* Willingness and ability to travel across a large geographical area.
* Knowledge of health & safety, legal, and contract compliance, ensuring policies and procedures are followed.
* A valid driving licence is required for travel, along with access to a car.
Benefits :
* 25 days annual leave plus bank holidays
* Health Membership
* Life cover
* 6‑month probation period
* 4% employer and 4% employee pension contribution
* Laptop, phone, and other equipment as needed
* Employee Assistance ProgrammeReferral scheme
The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.
Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today
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