Detailed job description and main responsibilities Working environment Applicants should be aware that this role: • Physically demanding, involving prolonged periods of walking, standing and bending • Requires regular movement across wards, clinics and hospital sites. Can be emotionally challenging, supporting patients who may be distressed or vulnerable Requires flexibility to work across sites, weekends and bank holidays on a rota basis This role will suit people who thrive in active roles and understand the realities of working in a busy NHS clinical setting This role may not be suitable if you are looking for: A fixed, single-site role with no travel Predictable Monday-Friday working only A sedentary or office-based position Limited patient contact or low-pressure work The Full job description and person specification are attached to this advert. Person specification Training & Qualifications Essential criteria Satisfactory level of general Education Good standard of written and spoken English. Demonstrates a commitment to further learning and development Desirable criteria Educated to GCSE or equivalent in English and Maths Experience Essential criteria Minimum of 1 year experience of working with the general public in a customer focused environment Desirable criteria Previous Phlebotomy experience Communication and Relationship skills Essential criteria Ability to deal effectively & empathetically both formally and informally, both orally and in writing when dealing with service users Ability to communicate both formally and informally, both orally and in writing when dealing with people Good communication skills/telephone skills. Planning and Organisation skills Essential criteria Self-motivated, able to work independently Ability to prioritise Ability to work to strict deadlines Pays attention to detail. Ability to remain calm and work under pressure. Ability to use own initiative Flexibility of working hours and location to meet the needs of the service Skills Essential criteria Basic pc skills Desirable criteria Ability to use Microsoft Office applications including email Other requirements specific to the role Essential criteria Ability to exert moderate physical effort on an ongoing basis including walking and bending good manual dexterity Able to fulfil all aspects of the job description. Analytical and Judgement skills Essential criteria Awareness of security and Data Protection issues. Desirable criteria Knowledge of NHS policy and procedures Knowledge of safeguarding and mental capacity act. Equality and Diversity Essential criteria Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs Commitment to Trust Values and Behaviours Essential criteria Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours Additional Information Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms. Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you. UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria. Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs. Disclosure and Barring Service Check Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment. The current price of a check is £38 for an enhanced and £18 for a standard check. COVID 19 Risk Assessment Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer. The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors. If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager. Covid Vaccination Status Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated. University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities. Employer certification / accreditation badges