Job Title: 1st/2nd Line Support Engineer
Industry: Information Technology
Contract Duration: 6 Months
Location: Glasgow 5 days onsite
Day Rate: £140 - £180 (dependant on experience) per day **Inside IR35**
The Role:
* Provide L1/L2 IT support to end users across the Glasgow office, handling incidents and service requests via ServiceNow
* Build, configure and deploy Microsoft Surface laptops ready for end user use
* Carry out regular floor walks to proactively identify and resolve issues before they escalate
* Act as the primary onsite point of contact for all day-to-day technical support needs
* Troubleshoot Microsoft 365 issues including Teams, Outlook, OneDrive and SharePoint
* Log, update and close tickets accurately within ServiceNow, maintaining clear documentation throughout
* Liaise directly with users at all levels to ensure a high standard of customer service
Skills Needed:
* Proven L1/L2 deskside or onsite IT support experience
* Strong working knowledge of Microsoft 365 - Teams, Outlook, OneDrive, SharePoint
* Hands-on experience building and deploying laptops, ideally Microsoft Surface devices
* Familiarity with ServiceNow or a comparable ITSM ticketing platform
* Strong communication and interpersonal skills, comfortable working with end users at all levels
* Ability to work independently and manage a varied workload in a busy office environment
* Based locally in Glasgow or within easy commuting distance of G2
Research indicates that men will apply to a role when they meet only 50–60% of the requirements, while women and other underrepresented groups often look for a 90–100% match. If this role excites you but you don't tick every single box, please still apply. We'd love to hear from you.