The People & OD (POD) Coordinator will support the People & OD Advisory team to deliver a comprehensive and proactive Advisory service to managers and colleagues across the Trust.
This role will act as the first point of contact for managers and staff providing timely HR advice and guidance as required on HR issues including: HR policies and procedures, terms and conditions of service; management of attendance; etc. ensuring compliance with current employment legislation.
This role will coordinate best practice attendance management in accordance with the Promoting and Supporting Attendance Policy, advising managers, attending absence meetings such as Stage 2 Review Meetings and Long Term Sickness Review Meetings, maintaining Electronic Staff Records and personnel files in accordance with the Records Management Code of Practice.
This role will support the Advisory team by providing effective administrative support, for example preparation and collation of all documentation required for hearings, disclosure documentation for Employment Tribunals, and collation and redaction of documentation for freedom of information (FOI) requests and Subject Access Requests (SARs).
Main duties of the job
* To act as the first point of contact for managers and staff providing timely advice and guidance as required on People issues for all staff (both medical and non-medical) including: People policies and procedures, terms and conditions of service; management of attendance; ensuring compliance with current employment legislation.
* With appropriate support from the Deputy POD Leads and POD Advisors, provide effective advice and support to managers in the management of sickness absence and provide support to managers by attending sickness meetings, taking notes and advising on any written outcomes as required.
* Maintain and regularly update employee records and People & OD systems regarding sickness absence and employee relations matters.
* With appropriate support from the Deputy POD Leads and POD Advisors, assist in formal investigations, coordinating meetings and collating documentation.
* To ensure all appropriate issues are escalated to Deputy POD Leads and POD Advisors as required.
* To contribute to developing and reviewing policies, procedures and working practices, updating Standard Operating Procedures, guidance and templates.
* To assist the Advisory team with collation of document packs whether paper-based or electronic as necessary.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
* CIPD Level 3 qualified (Certificate in Personnel Practice equivalent level) or equivalent knowledge and experience of a range of administrative and HR procedures, acquired through training and experience.
* Knowledge of best practice people management processes.
* Experience of a range of non-routine work procedures such as attendance, disciplinary, grievance where intermediate level theoretical knowledge of employment law is required.
* Good written and verbal communication skills.
* Ability to communicate and work effectively with a wide range of people from different backgrounds, maintaining confidentiality and discretion.
* Ability to prioritise work and to work effectively under pressure.
* Good influencing skills, ability to develop strong working relationships quickly.
* Tact and diplomacy in interactions with others.
* Good personal organisation and administrative skills with excellent attention to detail.
* Evidence of using own initiative, able to respond to queries promptly and sensitively.
* Ability to work independently and as part of a team.
* Ability to meet specific deadlines while multi-tasking and managing interruptions.
* Highly competent with Microsoft/Computer products, in particular Word, Excel, MS Teams.
* Knowledge of employment law and Terms and Conditions of Service.
* Experience of working in a HR department or People Team.
* Experience of taking accurate and comprehensive notes in formal settings.
Person Specification
Qualification
* oCIPD Level 3 qualified (Certificate in Personnel Practice equivalent level) or equivalent knowledge and experience of a range of administrative and HR procedures, acquired through training and experience
Experience
* oExperience of a range of non-routine work procedures such as attendance, disciplinary, grievance where intermediate level theoretical knowledge of employment law is required
* oKnowledge of best practice people management processes
* oGood written and verbal communication skills
* oAbility to communicate and work effectively with a wide range of people from different backgrounds, maintaining confidentiality and discretion
* oAbility to prioritise work and to work effectively under pressure
* oGood influencing skills, ability to develop strong working relationships quickly
* oTact and diplomacy in interactions with others
* oEvidence of using own initiative, able to respond to queries promptly and sensitively
* oAbility to work independently and as part of a team
* oAbility to meet specific deadlines while multi-tasking and managing interruptions
* oHighly competent with Microsoft/Computer products, in particular Word, Excel, MS Teams
* oKnowledge of employment law and Terms and Conditions of Service
* oExperience of working in a HR department or People Team
* oExperience of taking accurate and comprehensive notes in formal settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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