Job overview
An exciting opportunity has arisen to join our Urgent Care Service as Practitioners in either our Single Point of Access or our Central Flow Hub, or to rotate between the two.
We are looking for experienced and motivated Band 5 or Band 6 health care professionals (nurses, social workers or occupational therapists) to become part of our dynamic service based in a convenient central London location in Victoria.
SPA provides a telephone triage, signposting, advice and support 24-hours a day, seven days per week, 365 days a year for patients, carers, GPs and other referrers. There will also be the opportunity to join our newly developed out of hours crisis response service, which provides a face to face assessment and triaging to crisis alternative services overnight.
CFH is the central point for all bed management referrals, and co-ordinators and manages the adult acute mental health beds across CNWL.
All staff will receive supervision, support and training and have the opportunity to rotate between SPA and CFH and potentially across other services within Urgent Care in CNWL.
Main duties of the job
For SPA you will work as part of a large multi-disciplinary team, managing crisis calls into the service, undertaking a clinical triage and deciding on the correct care pathway for that call, referring callers into secondary adult MH services where appropriate, or signposting callers into non-statutory, third sector services. You will also undertake initial triage and assessments for people referred into the service, signposting and referring on as appropriate. You will be expected to co-ordinate shifts and manage and supervise more junior staff within the team.
For CFH you will work as part of the team, with responsibility for overseeing the daily coordination and management of bed availability across CNWL sites; and ensuring a smooth, efficient flow of patients by managing requests, tracking bed status, and facilitating timely transitions / admissions. This is a high-impact role where any decisions made directly affect patient care and flow across the Trust. This role is integral in helping to create a responsive and efficient system that improves patient outcomes and enhances the overall service delivery.
Working for our organisation
Become part of our team.