6 months contract with a Local Authority
Job Summary:
• The Operational Manager (Housing) will be responsible for overseeing a wide range of services within the Property Services portfolio.
• This includes leading the day-to-day operations of Housing Repairs, the DLO repairs service, and servicing/cyclical maintenance programmes.
• The post holder will focus on improving service efficiency, productivity, and resource optimisation while managing fluctuating service demands.
• The role also includes leading specialist programmes such as cyclical painting, domestic servicing, specialist maintenance, housing disrepair, damp management, HAVS compliance, and out-of-hours response.
• The post holder will support and lead organisational change across Housing Repairs, contributing to a culture of continuous improvement. In addition, they will play a key role in supporting decarbonisation initiatives and the wider net-zero agenda within Housing and Assets, working closely with other service leads and contract holders.
Key Duties/Accountabilities (Sample):
• Lead the day-to-day operations of Housing Repairs and the DLO repairs function.
• Manage servicing and cyclical works programmes, including painting, domestic servicing, and specialist maintenance.
• Oversee programmes relating to housing disrepair, damp, and HAVS management.
• Lead out-of-hours response arrangements and ensure effective service continuity.
• Drive efficiency, productivity, and resource optimisation across Property Services.
• Support and lead change management initiatives, maintaining morale and performance through periods of change.
• Promote continuous improvement in service delivery within Housing Repairs.
• Work collaboratively across Housing and Assets Services under a matrix management structure.
• Support decarbonisation initiatives, including non-construction projects and net-zero commitments.
• Work closely with the Voids & Decarbonisation Lead and the Investment and Delivery Lead.
• Contribute to organisational strategies that reduce the department’s carbon footprint.
Skills/Experience:
• Strong operational management experience within housing, maintenance, property services, or repairs environments.
• Experience managing cyclical maintenance, domestic servicing, or specialist maintenance programmes.
• Knowledge of housing disrepair, damp management, and regulatory compliance (including HAVS).
• Proven ability to drive service improvement, efficiency, and productivity.
• Experience leading teams through organisational change, with strong leadership and people-management skills.
• Ability to work within a matrix management structure across multiple service areas.
• Understanding of decarbonisation and net-zero initiatives within a housing/asset management context.
• Strong communication, stakeholder management, and decision-making skills.
• Ability to manage fluctuating workloads and service demands effectively.
• Good organisational and planning skills.
Additional Information:
• The closing date: 05/12/2025.
• Location: Ruthin Road, Wrexham, LL13 7TU.
• Hours: 37 per week.