Full-time Permanent Mid-level Senior
Description
Summary:
As a Duty Manager in the vibrant hospitality and catering industry, you will play a crucial role in ensuring the smooth operation of our establishment in Newquay. This permanent, full-time position requires a mid-senior level of experience, where you will oversee daily operations, manage staff, and ensure exceptional customer service, contributing to the overall success and reputation of our business.
Responsibilities:
* Supervise daily operations to ensure high standards of service and customer satisfaction.
* Manage and train staff, fostering a positive and productive work environment.
* Handle customer complaints and feedback effectively to maintain service quality.
* Monitor inventory levels and assist in ordering supplies as needed.
* Ensure compliance with health and safety regulations and company policies.
* Assist in financial management, including budgeting and cost control.
* Coordinate with other departments to ensure seamless service delivery.
* Prepare reports on operational performance and suggest improvements.
Qualifications:
* Proven experience in a managerial role within the hospitality or catering industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Ability to work under pressure and handle challenging situations.
* Knowledge of health and safety regulations in the hospitality sector.
* Basic financial acumen and experience with budgeting.
* Flexibility to work varied hours, including weekends and holidays.
Company Overview
Our family of hotels and luxury coaches has been providing great holidays since 1979. The company now has 12 hotels in 10 popular UK resorts, and our fleet of luxury coaches ready to collect you and take you on your holidays. Service, quality, welcoming, friendly staff and excellent value are at the heart of this family-owned company. With family-friendly accommodation and entertainment throughout the year, we have something for everyone.
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