Full-Time Position - Competitive Salary (depending on experience)
Sopwell House is a beautiful luxury Georgian country house hotel and spa located in the heart of Hertfordshire. Set within 12 acres of serene countryside, just 20 minutes from London St Pancras, the hotel offers 126 stylish rooms and suites, an award-winning spa, and a range of exceptional dining experiences. Our commitment to personalised service, attention to detail, and warm hospitality has made Sopwell House a standout destination for both leisure and business guests.
We are seeking a driven and experienced Director of Rooms to join our senior leadership team. As the Director of Rooms, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, Night Teams and Rooms maintenance ensuring the highest levels of guest service and operational excellence throughout.
You will be a strong leader who thrives in a fast-paced environment, is passionate about guest experience, and has a keen eye for detail. This is a hands-on role requiring a strategic thinker with a focus on team development, process improvement, and consistent delivery of standards.
Your role in our Family:
* Lead, motivate and support the Front Office and Night team, Housekeeping and Maintenance.
* Ensure the highest levels of guest satisfaction through exceptional service delivery.
* Drive key performance metrics including occupancy, guest feedback, and operational efficiency.
* Work closely with other departments including Sales, Revenue, and F&B to align strategies and maximise profitability.
* Develop and implement procedures to enhance the guest experience and streamline operations.
* Recruit, train, and mentor team members, fostering a culture of excellence and accountability.
* Ensure compliance with health & safety, fire regulations, and company policies.
What makes you the perfect fit?
* Proven experience as a Director of Rooms, ideally in a 5-star hotel environment.
* Experience in Reservations would be advantageous
* A genuine passion for hospitality and delivering outstanding guest service.
* Strong leadership, communication, and organisational skills.
* Commercial awareness and a solid understanding of revenue management and budgeting.
* Experience working with hotel PMS (e.g., Opera, Protel, or similar systems).
* Hands-on, approachable, and results-focused with a calm and professional demeanour.
The Best Bit:
* Discounted Food and Beverage and accommodation.
* 28 days holiday, plus an extra day off on your birthday.
* 30% discount on spa treatments and spa days.
* 10% discount on spa products.
* 'Introduce a Friend' bonus when you recommend someone to join our team.
* Staff meals provided on duty.
* Hotel discounts through our Pride of Britain affiliation.
How to Apply:
If you are a dedicated hospitality professional ready to take on this exciting challenge, we’d love to hear from you! Please submit your CV and cover letter, explaining why you are the perfect fit for this role.
All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
Sopwell House is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.