Job Description
Project Manager
* Annual Salary: £50,000 - £55,000
* Location: Office-based with occasional travel
* Job Type: Permanent, Full-time (40 hours per week)
We are seeking an experienced Project Manager to join our Cruise division, supporting our Cruise ship maintenance team. This role is crucial for ensuring that our product continually performs well on all client vessels and requires a proactive individual who can manage multiple aspects of project and team management.
Day-to-day of the role:
* Line management of the engineering team, ensuring they are well-equipped and qualified to perform their duties.
* Manage travel and accommodation for the engineering team, ensuring compliance with work-time regulations and proper record-keeping.
* Schedule and plan the service and maintenance programme effectively in agreement with the client.
* Develop and implement a maintenance reporting structure for full visibility and transparency on issues.
* Conduct site visits for installation handovers to the maintenance team, ensuring client satisfaction.
* Manage communication with assigned vessels and maintain the CBN email inbox.
* Record and manage issues using the RAG process, taking ownership through to resolution.
* Build and communicate detailed project plans for each onboarding, ensuring alignment with all stakeholders.
* Provide weekly progress updates and monthly customer reports, including engineer visit summaries, usage analysis, and cost breakdowns.
* Update and maintain budget trackers post-service visits and analyse KPI data to identify service improvement opportunities.
Required Skills & Qualifications:
* Proven experience as a Project Manager, preferably in a related industry.
* Strong leadership skills and experience in line management.
* Excellent organisational and communication skills.
* Ability to manage multiple projects and tasks efficiently.
* Proficient in project management tools and methodologies.
* Experience in handling client communications and project reporting.
* Ability to travel occasionally to partner sites, warehouses, and customer vessels.
Benefits:
* Modern open-plan office environment.
* Monthly profit share bonus scheme.
* Company sick pay and free onsite parking.
* Perks at Work scheme and tuck shop snacks.
* Free lunch every Friday and charity dress down day.
* Cycle to Work scheme and complementary Birthday vouchers.
* Subsidised workplace massage and eye care reimbursement.
* Employee assistance programme (EAP).
* Company social and corporate events.