Project & Operations Coordinator Salary: £30,500 Hours: 09.00 – 17.30 Monday to Friday (30minute lunch break) Location: Luton Ref: 2097 The Housing Network (THN) is a purpose-led organisation that works in partnership with the YMCA to support local communities. We are in an exciting phase of growth and have been ranked 200th in the FT1000 list of Europe’s fastest-growing companies. We are now looking for experienced, passionate people to help us support vulnerable individuals and families experiencing homelessness. Are you an ambitious individual ready to step into a fast‑paced position at the heart of our Housing and Support Directorate? We have an excellent opportunity for someone looking to excel or a graduate at the beginning of their career who is seeking exposure, variety and the chance to build foundation for progression within a purpose‑driven organisation. You will support the delivery of housing projects and play an active role in day‑to‑day operations, helping individuals and families access safe, stable accommodation when they need it most. If you are looking for a role to make a difference, this could be the role for you! Responsibilities: Project & Operations Coordinator * Build and maintain strong stakeholder relationships with internal and external partners * Work collaboratively as part of a team to support and coordinate administrative and operational activity across housing projects and services * Be a customer‑focused point of contact, interacting empathetically with residents, colleagues and Local Authority partners by phone and email * Follow and create clear end‑to‑end processes to update and maintain housing management systems accurately and efficiently * Identify opportunities for process/procedure improvements to achieve efficiency * Administer and scrutinise revenue and income. Leading on Housing Benefit processes, ensuring tasks are completed correctly and in line with internal procedures * Demonstrate excellent organisational skills, managing multiple tasks and priorities while maintaining strong attention to detail * Be flexible and adaptable, with a positive approach and willingness to travel when required to support project delivery * Use Microsoft applications confidently (including Outlook, Excel and Word) and CRM systems to support operational delivery and communication * Contribute positively to a team culture focused on reliability, empathy, continuous improvement and social purpose What you will receive: Project & Operations Coordinator * Salary - £30,500 * 23 days of annual leave * Blue Light Card * Referral programme Benefits: Project & Operations Coordinator * Company pension * Enhanced maternity leave * Enhanced paternity leave * Health & wellbeing programme * Paid volunteer time * Referral programme