Description Quality Assurance Officer – Housing Repairs and Maintenance Salary: £33,531 - £38,052 per annum Grade D Permanent Contract Full-time 37 Hours per Week Our customers are at the heart of everything we do. As one of our Quality Assurance Officers you will be required to liaise with staff across various departments, residents, and contractors on a daily basis, ensuring a high level of customer service. This is a varied, fast paced, demanding role which will include monitoring repair works through to completion, ensuring our customers are kept fully informed. To be considered, you will need to understand the importance of customer care and be able to demonstrate this in your dealings with issues that arise. You will also need to be proficient in dealing with customer complaints and writing formal responses. You will need to be flexible and adaptable, with the ability to multi-task, with an eye for detail. You will also need to be able to demonstrate working individually and as part of a team with excellent time management, to ensure that key roles and responsibilities are managed within agreed timeframes. Main duties include: Lead the programming and co-ordination of inspections undertaken by the Housing Technical Services Team/Building Surveyors, which is essential in delivering works in a timely and efficient manner, in accordance with required policies and legislation. Investigating complaints and enquiries relating to all repair and planned maintenance programmes. Produce formal responses to our customers including residents, Cllr’s, MP’s and MEP’s, within agreed timeframes, which will require you to have highly developed verbal and written skills. Monitoring repair works through to completion, and ensuring customers are kept fully informed of outcomes and next steps. Key experience and skills required; Able to use initiative and work pro-actively. A good sense of judgement, for example, in determining priorities, and which issues should be brought to the attention of senior management. Able to develop and maintain effective working relationships. Organised; to work to deadlines. Advanced written and oral communication skills and proficiency in ICT. To behave in accordance with our values. Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required. Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough. Advert Closing Date: Redeployment Only: 27th November 2025 Internal & External: 14th December 2025 Interview Date: To Be Confirmed If you would like an informal chat or more information, please contact Tracy Melvin; tmelvin@thurrock.gov.uk Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough. Our location Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road. To view the Job Profile and Person Specification, please follow the link below: Download Job Profile (PDF Document)