Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. www.pursuitaero.com Always Pursuing Better. Purpose/ Summary: The IT Support Technician position is responsible for providing technical support services to end users, hardware and software installation, repairs, upgrades, troubleshooting of issues, researching and resolving complex problems, and performing project work as assigned. Core Duties and Responsibilities: Under direct supervision: Utilizes the IT service ticketing system and provides exceptional technical support to end users via phone, email or in-person Ensures proper procedures are followed when identifying problems Troubleshoots and resolves issues related to user access, service interruptions, and hardware and software problems Coordinates on-site visits as needed with end users to efficiently resolve technical problems and ensures proper communication of resolution to the customer Installs, configures, and maintains computer systems and network devices Manages planned and unplanned downtimes following proper procedures Executes checklists and scripts of tasks with excellent attention to detail Schedules migration tasks and provides end users training Communicates with internal customers to deliver training and responds to questions during training sessions Documents all support activities and resolutions Participates in special IT projects, providing technical proficiency where needed Collaborates with the IT team to identify and implement solutions to improve client satisfaction Stays current on industry trends, emerging technologies, and best practices in IT support Performs other related duties as assigned Required Minimum Qualifications: Knowledge, Skill & Ability: Working knowledge of computer hardware, software, and networking concepts Proficiency with Microsoft Office products and Windows hardware environment Effective written and verbal communication skills with the ability to communicate with multiple levels Excellent interpersonal and customer service skills Strong problem-solving skills and the ability to adapt to new technologies Detail oriented skills with attention to accuracy Ability to work independently and collaboratively in a team environment. Highly organized with the ability to multi-task Ability to provide clear, concise, easy to understand training Education/Experience: Two (2) years of experience in IT Help Desk, technical support environment, or related field Technical certifications in IT a plus Preferred Qualifications: Associate’s or higher degree in an information technology related field, or equivalent work experience Actively enrolled in or graduated from an IT training course or degree program ACKNOWLEDGEMENTS: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Pursuit Aerospace is an Equal Opportunity employer and does not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.