Overview
Northumbria Healthcare is investing in new technology to transform how we deliver care. The multi-million pound programme aims to deliver robust and resilient services. An opportunity has arisen for a Hardware Support Officer to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust.
Based at the Manufacturing and Innovation Hub premises in Seaton Delaval, the role provides on-site hardware and systems support and will service Trust sites including North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.
Responsibilities
* Plan, install, maintain, and upgrade hardware equipment across Trust sites to ensure optimal workstation performance.
* Install, update, and troubleshoot Trust-approved software in a timely and accurate manner; provide end-user assistance as necessary.
* Resolve incidents and work orders recorded by the Service Desk; support other teams with project rollouts and maintenance.
* Lead a small hardware team in the delivery and installation of equipment to key Trust hospitals and community sites within a corporate IT environment.
* Regularly liaise with internal service delivery teams and external third-party suppliers; maintain strong communication and interpersonal skills.
* Deliver a customer-focused support service to end users; manage workload to meet SLAs.
* Provide onsite support to VIPs and staff; maintain and support agile devices; work within the Trust IM&T security policy.
* Maintain and update an asset database and documentation; track the lifetime of IT assets within the Trust.
* Order, install, and configure new IT equipment; support staff training and development; participate in on-call rota and team meetings.
* Demonstrate core values and behaviours; contribute to a collective leadership culture within the Trust.
Qualifications
* Essential: European Computer Driving Licence (ECDL) or equivalent knowledge
* Essential: Diploma level qualification or equivalent experience
* Essential: HNC in PC/desktop support related discipline or equivalent experience
Details
Date posted: 27 October 2025
Pay scheme: Agenda for Change
Band: Band 4
Salary: £27,485 to £30,162 a year per annum
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 319-7455955JN
Location: Northumbria Manufacturing and Innovation Hub, Avenue Road, Seaton Delaval, NE25 0QJ
Other
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for any previous criminal convictions.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, plus smaller community hospitals and clinics. We are a large NHS trust focused on innovation and patient care. Please read the applicant guidance notes before submitting your application.
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