Hours:
This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary:
£25,500 Per Annum
Closing Date:
Thu, 4 Jun 2026
What Will You Be Doing As A Customer Consultant?
* Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring that their first interaction with us is a positive one.
* Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
* Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
* Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
* Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
* Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
* You will have previous experience of interacting with customers. We’re happy to ‘think outside the box’ of wanting people who have previously worked in a bank or building society before.
* The ability to work well alongside others, with a ‘one-team’ mindset.
* The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
* The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
* Annual discretionary bonus scheme
* 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
* Generous employer matched pension contributions – up to 10% per annum.
* Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
* Three paid volunteering days for you to use each year.
* Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
* A commitment to training and development.
* Private medical insurance for all our colleagues.
* Salary Sacrifice Scheme for hybrid/electric car.
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