PS Ltd is seeking a dedicated and proactive Customer Support and Portal Assistant to join our client in Newstead (NG15). In this role, you will be the first point of contact for our customers, providing exceptional service and support via all communication platforms. The ideal candidate will possess strong customer service skills with strong admin proficiency. E-commerce exposure would also be beneficial. Hours - Monday to Thursday - 8.30am-4.30pm Friday - 8.30am - 3.30pm £12.75ph Responsibilities * Serve as a first point of contact for customer enquiries, providing knowledgeable, courteous support via telephone and email * Respond promptly and effectively answering internal order queries * Process sales orders received through email and various e-commerce platforms * Maintain and update client information within the CRM and internal databases * Generate and manage pro-forma invoices accurately * Investigating customer rejects * Set up and maintain client details within the company’s internal database * Collaborate closely with sales and design teams to ensure seamless customer experiences * Continuously monitor and improve portal usage and customer interaction, identifying opportunities to enhance portal functionality and user experience Experience * Have prior experience in customer service or a similar administrative/portal-focused role * Be passionate about deli...