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We are seeking a talented individual to join our Real Estate team at Marsh. This role will be based in London. This is a hybrid role that requires working at least three days a week in the office.
Property owners, operators, managers, and developers need to stay competitive in the dynamic world of real estate. Marsh's risk management solutions are an ideal support system for companies with bold vision.
The Claims Executive team provides specialised insurance claims services to clients and prospects of Marsh. The team is looking to grow and develop its current suite of services.
The Real Estate team focuses on driving value for a multitude of large and corporate clients—tailoring bespoke solutions based on the different needs of European, UK, and Residential investors.
We will count on you to:
* Act as the primary point of contact for a portfolio of Marsh Specialty Real Estate clients, setting tailored claims service strategies to meet their needs.
* Provide high-quality claims analysis and regular updates to clients on progress, challenges, and opportunities to enhance their claims journey and reduce costs.
* Identify and implement cost-effective solutions to improve the claims experience, including audits, training, and claims preparation.
* Interact with Top Tier Real Estate clients regarding claims arising under their property-related insurance portfolios, in conjunction with claims colleagues.
* Identify appropriate policy coverage on complex issues and analyze notifications to assist clients in managing risk exposure.
* Provide claims strategy advice, driving the claims process from notification to closure, including client claim review meetings and liaising with the insurance market.
* Interact with insurers and their professional advisors on complex claims queries and policy coverage discussions to ensure smooth claims review.
* Assess data, such as loss statistics and key trends, to support recommendations for managing and minimizing total cost of risk.
What you need to have:
* Experience in complex Property and Property Owners’ Liability claims from loss adjusting, broker, or insurer backgrounds.
* Previous client-facing experience, including leading client meetings.
* Excellent customer service and communication skills.
* Strong knowledge of the UK commercial insurance market and processes.
* Outstanding organizational skills for effective diary management and reporting.
* A desire to progress in complex claims management and advocacy roles.
* Strong stakeholder management skills.
* Excellent interpersonal skills and negotiation abilities.
What makes you stand out?
* A self-starter attitude with accountability and pride in your work.
* Proven ability to develop strong internal and external relationships.
* Confidence in presenting to diverse audiences and excellent written communication skills.
* Experience in assisting clients with claims cost reduction and process improvements.
* CII certification or other relevant professional qualifications.
Why join our team:
* We support your professional development with interesting work and supportive leadership.
* We foster an inclusive culture where you can collaborate with talented colleagues and make an impact.
* Our scale offers diverse career opportunities, benefits, and rewards to enhance your well-being.
Marsh, a part of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With revenue of $24 billion and over 90,000 colleagues, Marsh McLennan helps build confidence to thrive through diverse perspectives. For more information, visit marsh.com or follow us on LinkedIn and X.
Marsh McLennan is committed to a diverse, inclusive, and flexible work environment. We aim to attract and retain the best talent and embrace diversity across various characteristics. We are an equal opportunities employer and provide reasonable adjustments for candidates with disabilities. For those requiring adjustments, please contact us.
We support hybrid work, including remote work and in-office collaboration. All colleagues are expected to work onsite at least three days per week, with at least one 'anchor day' for full team in-person meetings.
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