Job overview
Provide assistance and administration service to the Physiologists, ATO’s, nurses and Consultants. Using own initiative, managing, prioritising, planning and organising own time, using knowledge, skills and experience. Accurately co-ordinating medical information to expedite the continuing care of patients. Coding of all investigations carried out to ensure income is maintained,
The post holder is required to exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision. In addition, the post holder is responsible for managing, maintaining and administering various data sources, which may include waiting lists, clinic lists, patient target lists and coding.
Main duties of the job
• Coding to maintain income.
• Manage multiple tasks, a number of which are non-routine, ensuring that timeframes met.
• Prioritise and organise own workload; making decisions and initiating action where necessary, ensuring the smooth running of the department/team through shared knowledge and cover.
• Ensure that the results of tests and investigations for patients are received; shown to medical staff and all relevant ongoing arrangements are carried out.
• Using own initiative ensure that results which require immediate action are presented to the Consultant or other senior member of the Medical Team\Multi-Disciplinary Team (MDT) in a timely manner and clinical responses are completed.
• Using the in-house patient data tracking system ensure that all patient case notes passing through the department are booked in and out appropriately.
• Monitor and manage, as appropriate, outpatient clinic and operating lists to ensure they are booked and adjusted maintaining correct Doctor\Patient ratio liaising with the Management Team as appropriate. This should be done by analysing Medical Staff Rotas, the Consultants diaries and the clinical priorities of patients.
• Booking and managing outpatient clinics and/or cath lab lists, booked/planned admissions applicable to speciality, liaising with the Admissions Office ensuring efficient utilisation of theatre time/bed capacity. Being responsive to changing circumstances.
Working for our organisation
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We offer colleagues:
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
* All job offers are subject to satisfactory pre-employment checks.
Detailed job description and main responsibilities
PROVISION OF PERSONAL ASSISTANT (PA) ROLE
* Provide administrative support to the Service leads, Physiologist, ATO’s and Consultant in a co-ordinating role for the clinical team, dealing with internal/external queries, drafting replies, taking and acting upon messages.
* Sort, distribute and prioritise incoming correspondence, using judgement and experience to decide on appropriate action.
* Attend outpatient clinics, ward rounds as necessary, and where appropriate.
* Manage and collates electronic and manual diaries for the Department.
Person specification
Qulifications and experience
Essential criteria
* 5 GCSE's to include English
* Significant previous hospital or NHS experience in an administrative role.
* Dealing with the general public, patients, carers, relatives and multi disciplinary colleagues across the NHS
Desirable criteria
* Experience of working in the NHS administrative services
* Knowledge of a range of software programmes, understanding of medical terminology