We re recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents interests, ensuring contractual compliance, and driving high service standards across managed estates.
This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up, 2 days from the office per week.
What You ll Be Doing
* Overseeing third-party agreements, head leases and managing agents
* Scrutinising service charge demands, accounts and formal notices
* Monitoring contractor performance against KPIs and SLAs
* Investigating and escalating disputes or non-compliance
* Supporting financial and building safety compliance monitoring
* Acting as a key liaison between residents, managing agents and internal teams
* Supporting delivery of leasehold and property management services
What They Look For:
* Experience managing third-party contracts or managing agents
* Knowledge of leases, service level agreements and service charges
* Ability to analyse financial information and performance data
* Strong stakeholder engagement and influencing skills
* Confident challenging underperformance and driving improvements
If you re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we d love to hear from you.
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