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Software support engineer

Haverhill
Permanent
Serve Talent
Support engineer
Posted: 11h ago
Offer description

Software Support Engineer Full-Time | Competitive Salary & Benefits | Career Growth | Hybrid/On-Site

Are you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for a Software Support Engineer to join a forward-thinking organisation where you'll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements.

In this role, you'll support a suite of business-critical software applications — helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You'll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes.

What You'll Be Doing
1. Providing 2nd-line technical support via email, phone, remote desktop and in person.
2. Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses.
3. Troubleshooting, reproducing, and diagnosing software and system issues.
4. Delivering remote installations, updates, and patches across multiple applications.
5. Performing health checks, preventative maintenance, and system monitoring.
6. Creating clear user-facing documentation, guides, and release notes....

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