Account Coordinator - Construction and Infrastructure, Telford
Client:
Reconomy Connect
Location:
Telford, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
c9edc5596fd7
Job Views:
7
Posted:
18.07.2025
Expiry Date:
01.09.2025
Job Description:
Job Summary
As anAccount Coordinator, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today—and even better outcomes for the future.
Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.
Key Responsibilities
* Build and maintain relationships with a set customer base.
* Respond efficiently to customer requests via phone or email in line with departmental KPIs.
* Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
* Process customer purchase orders accurately and manage spend according to specific requirements.
* Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
* Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
* Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
* Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
* Record, update, and maintain customer data and interactions using Salesforce.
What We Need From You
* Enthusiastic and customer-focused, with a drive to deliver exemplary service.
* Organised and proactive in managing workloads.
* Creative problem-solver with the confidence to suggest effective solutions.
* A team player who supports colleagues, whether in the same room or a different department.
* Results-oriented, aiming for satisfied customers and achievement of KPIs.
* Motivated for success—whether that’s personal career growth or team achievements.
* Competent in Microsoft Office applications.
Additional Information
* Working Hours:Shifts on a rota basis between 07:25 and 17:25, with a one-hour lunch break. The rota is scheduled in advance, so you will be given plenty of notice.
* Saturday Shifts:After passing a 3-month probationary period, you’ll cover occasional Saturday shifts (8am–12pm) on a rota basis, paid as overtime.
* Holidays -23 days of annual leave, increasing to 25 days after two years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility.
* Birthday Leave -Enjoy your special day off once you reach one year of service.
* Volunteering Day -One paid day per year to support a local community project.
* MyPerks Platform -Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!
* Gym Discounts -Corporate discounts at selected local gyms.
* Financial & Family Support -Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
* Employee Referral Programme -Recommend great talent and earn a reward.
* Long Service Awards -Celebrating your milestones with us.
* Reward & Recognition Schemes -Recognising and celebrating achievements across the business.
#LI-DNI
Vacancy Type Internal and External Entity Reconomy Connect
Job Summary
As anAccount Coordinator, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today—and even better outcomes for the future.
Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.
Key Responsibilities
1. Build and maintain relationships with a set customer base.
2. Respond efficiently to customer requests via phone or email in line with departmental KPIs.
3. Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
4. Process customer purchase orders accurately and manage spend according to specific requirements.
5. Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
6. Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
7. Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
8. Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
9. Record, update, and maintain customer data and interactions using Salesforce.
What We Need From You
10. Enthusiastic and customer-focused, with a drive to deliver exemplary service.
11. Organised and proactive in managing workloads.
12. Creative problem-solver with the confidence to suggest effective solutions.
13. A team player who supports colleagues, whether in the same room or a different department.
14. Results-oriented, aiming for satisfied customers and achievement of KPIs.
15. Motivated for success—whether that’s personal career growth or team achievements.
16. Competent in Microsoft Office applications.
Additional Information
17. Working Hours:Shifts on a rota basis between 07:25 and 17:25, with a one-hour lunch break. The rota is scheduled in advance, so you will be given plenty of notice.
18. Saturday Shifts:After passing a 3-month probationary period, you’ll cover occasional Saturday shifts (8am–12pm) on a rota basis, paid as overtime.
Our Benefits
19. Holidays -23 days of annual leave, increasing to 25 days after two years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility.
20. Birthday Leave -Enjoy your special day off once you reach one year of service.
21. Volunteering Day -One paid day per year to support a local community project.
22. MyPerks Platform -Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!
23. Gym Discounts -Corporate discounts at selected local gyms.
24. Financial & Family Support -Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
25. Employee Referral Programme -Recommend great talent and earn a reward.
26. Long Service Awards -Celebrating your milestones with us.
27. Reward & Recognition Schemes -Recognising and celebrating achievements across the business.
#LI-DNI
Vacancy Type Internal and External Entity Reconomy Connect
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Created on 18/07/2025 by TN United Kingdom
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