Conference and Banqueting Floor Manager (HOT0CKLB)
Work Location: Hilton Birmingham Metro National Exhibition Centre, Birmingham, B40 1PP
Responsibilities
* Manage all Conference and Events floor operations
* Maintain exceptional levels of customer service
* Ensure compliance of brand standards
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Awareness of trends and propose ideas to build the range and quality of Conference and Events
* Optimize sales and contain costs, identifying any areas for action
* Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
* Ensure training is carried out on an ongoing basis
* Ensure communication meetings are conducted and post-meeting minutes generated
* Manage staff performance issues in compliance with company policies and procedures
Benefits
* Smart uniform provided and laundered
* Free, healthy and high quality meals when on duty
* Personal Development programmes designed to support your career
* Corporate Responsibility programmes
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* Discounted dental and health cover
* High street discounts: with Perks at Work
* Free car park
* Subsidised Taxi between 12am and 7am
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Guest Experience Day: 1 night stay with breakfast and dinner
* Modern and inclusive Team Member’s areas
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