Job Description The Role To support the care management team Conduct client and care professional introductions One day per week dedicated to supporting the scheduling team Participate in on-call duties as required. Compliance with Home Instead's Equality, Diversity and Equal Opportunities policy Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care Audit client care plans and assist with digital care planning Maintain accurate client and care professional records on the Home Instead software Carry out client reviews and action these accordingly Ability to cover frontline care visits as part of the on-call role Carry out any other duties deemed necessary for the successful operation of the business