Purpose of the Role
To provide comprehensive technical support to Financial Planning Advisors, contributing to the delivery of high-quality client service and helping to build and maintain strong client relationships.
Key Responsibilities
* Prepare and deliver client reports and annual reviews to the highest professional standards.
* Action requests from Advisors promptly and accurately.
* Gather, record, and maintain client data using Intelligent Office.
* Provide relevant information to support annual review processes.
* Communicate effectively with clients and third parties, both in person and remotely.
* Collaborate closely with administrative support to ensure seamless service delivery.
* Manage and prioritise personal workflow to meet deadlines and service standards.
* Develop, document, and maintain processes related to technical support.
* Conduct product research to support financial planning recommendations.
* Operate in line with the firm's compliance framework and corporate standards.
* Engage in ongoing professional development and training.
* Provide regular reporting on key performance measures.
* Ensure full compliance with FCA regulations, Charles Stanley's Compliance Manual, Financial Planning Practice Manual, and Staff Handbook.
* Promote awareness and adherence to anti-money laundering (AML) regulations.
* Set and uphold high personal standards, fostering a culture of diligence and professionalism within the department.
* Assist in compiling and delivering accurate Management Information (MI).
Qualifications & Experience
* Degree-level education (or equivalent) preferred.
* Minimum CII Level 4 qualification.
* Proven experience in delivering Paraplanning services within a financial planning environment.
Skills & Competencies
* Strong technical knowledge across all areas of financial planning.
* Proficient in using financial planning tools and modelling software.
* Excellent interpersonal skills to build client trust and confidence.
* Clear and effective communication skills, both written and verbal.
* Ability to manage multiple tasks and prioritise effectively.
* Capable of maintaining appropriate status within the Division's T&C regime.
* Self-motivated with a proactive and flexible approach to work.
* Solid working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.