Customer Service Associate
Manchester
To £35,000 plus bonus and benefits
Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.
The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.
You will;
* Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
* Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
* Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
* Collaborate with internal departments to resolve customer issues effectively and efficiently.
This is an exciting opportunity to join a dynamic business during an exciting period of growth.
In the first instance please send your CV in confidence