Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale, and full-service distribution programs.
Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and how publisher content reaches readers around the globe!
Job Description
The Senior Operations Manager will lead and oversee LSI operations, ensuring seamless management of production and distribution departments to drive efficiency and performance. Foster a strong partnership between LSI and IPS, managing daily interactions and supporting IPS projects to enhance collaboration and operational success.
* Develop comprehensive knowledge of all aspects of high-speed digital printers, laminators, binders, and trimmers within the Production department to perform all job duties within the operational workflow.
* Implement a fast-paced lean production system.
* Oversee KPIs, goals, and objectives for the management team.
* Ensure the timely manufacture and delivery of products.
* Build and lead a passionate manufacturing team with a positive, inclusive, results-oriented culture.
* Manage and lead continuous improvement initiatives, leveraging Lean, Six Sigma, and Performance Improvement tools to enhance productivity.
* Set clear goals and expectations for Production and Shift Managers, measure performance, provide feedback, and hold leaders accountable.
* Mentor and develop Shift Managers, Team Leaders, and staff.
* Create an engaging environment that fosters continuous improvement and high performance.
* Drive strategic projects with broad impact across the building and network, involving operations teams to identify and solve problems effectively.
* Plan long-term strategies (3, 6, and 12 months), including labor, rate forecasting, and peak season planning.
* Collaborate with support departments (HR, Facilities, Engineering, Safety, IT, Operations) to secure resources for projects and initiatives.
* Supervise production area operations, ensuring timely and accurate material movement, and enforce HR policies related to attendance and performance.
* Participate in hiring, training, and disciplinary actions to ensure team consistency.
* Share best practices across teams to improve efficiency, quality, and reduce costs.
* Manage daily interactions between Ingram facilities, focusing on labor sharing and product movement, along with deeper project involvement.
* Perform other duties as assigned.
Knowledge, Skills, and Abilities
* Proficiency in PC applications (Office, Excel, Word, Outlook).
* Understanding of company policies and procedures.
* Fluent in English, both written and spoken.
* Effective communication skills over phone, electronic, and in-person interactions.
* Experience with performance metrics, process improvement, and Lean methodologies.
* Ability to adapt to changing priorities and handle stressful situations effectively.
* Proven leadership experience managing at least 200 employees.
* Strong interpersonal and relationship-building skills.
* Creative and sensitive judgment skills adaptable to changing needs.
* Active listening skills.
* Ability to apply new knowledge and technologies.
* Ability to meet performance standards and organize work efficiently.
* Analytical, financial, and critical thinking skills.
* Commitment to safety and adherence to safety guidelines in a manufacturing environment.
* Ability to work independently and collaboratively.
* Flexibility and multi-tasking capabilities.
* Consistent punctuality and attendance.
Essential Physical Demands
* Ability to walk, stand, lift up to 50 lbs, push/pull, and perform physical movements as needed.
* Flexible schedule including nights and weekends.
* Ability to travel and work in varied temperature environments.
Qualifications
* University degree in Engineering, Operations, or related field.
* At least 5 years of management experience in a manufacturing or production environment, preferably in printing.
* Minimum of 4 years progressive manufacturing experience with a successful track record.
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