Job Title: Customer Experience Team Lead
Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent
Ready to Lead a Team That Makes a Real Impact?
We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.
What You’ll Be Doing:
* Leading, coaching, and inspiring a small team of 8+ customer service stars.
* Being the go-to person for your team and a key escalation point.
* Ensuring service is smooth, efficient, and professional across all customer touchpoints.
* Building strong relationships across departments and with external partners.
* Driving continuous improvement projects to make work smarter, not harder.
* Holding team huddles, giving feedback, and supporting development.
What We’re Looking For:
* A natural leader who’s approachable, professional, and supportive.
* Strong communicator who can handle emails, calls, and meetings with ease.
* Tech-savvy with Word, Excel, PowerPoint, and other systems.
* Organised, detail-oriented, and able to juggle competing priorities.
* 3+ years in customer service; leadership experience is a bonus!
Why You’ll Love It Here:
* Work with a passionate, collaborative team in a respected global brand.
* Opportunities to grow your career and develop your skills.
* A culture built on teamwork, innovation, and pride in your work.
Perks & Benefits:
* Extra leave, sick pay, and bereavement support
* Discounts, referral programmes, and store perks
* Life insurance and company pension
* Free parking, on-site gym, and canteen
* Cycle to work scheme & health & wellbeing programmes
* Enhanced maternity/paternity leave
* Fun company events and more
Experience Required:
* Customer service: 3+ years (essential)
* Team leadership: 1+ year (preferred)