Key Responsibilities:
* Provide on-site support for network equipment, servers, and related infrastructure in data centers and office environments.
* Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
* Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
* Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
* Maintain accurate documentation of activities, incidents, and changes performed on-site.
* Coordinate with remote network operations teams to resolve escalated issues promptly.
* Ensure compliance with customer security and operational standards during all activities.
Required Skills & Qualifications:
1. 24 years of experience in network operations and support or data center environments.
2. Strong understanding of network fundamentals (TCP/IP, routing, switching).
3. Hands-on experience with network hardware...