Essential Criteria
* Hold NVQ Level 3, BTEC National or two ‘A’ levels or equivalent or higher examination and have one year's demonstrable experience in the delivery of a multi‑site cleaning or similar operational service; or have two years' demonstrable experience in the delivery of a multi‑site cleaning or similar operational service.
* Demonstrable experience of engaging a wide range of stakeholders to support the delivery of an operational service ensuring a customer centric approach.
* Demonstrable experience in identifying training needs and delivering training programmes.
* Demonstrable experience of staff management processes.
* Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
* Knowledge of the functions of the EA’s Cleaning Service and the EA as a whole.
* Access to a suitable vehicle, or an alternative means of transport that meets the mobility requirements of the post.
Additional Essential Criteria – Interview
* Ability to prioritise and deliver a busy workload.
* Ability to analyse and interpret information.
* Customer service oriented approach in service delivery.
* Effective planning and organisational skills and ability to work under pressure to meet deadlines.
* Sound interpersonal and communication skills.
* Evidence of how your experience reflects EA’s values and ethos.
Desirable Criteria
* Experience managing a large team of personnel.
* Commitment to equality and excellence in service delivery, aligning personal values with EA’s values.
Job Description
Under the direction of the Area Cleaning Manager, plan, organise and control the work of cleaning supervisors across a number of individual buildings to ensure that service delivery meets specification within planned costs. Directly supervise ‘one cleaner’ buildings e.g. libraries.
Key Areas and Main Duties
* Improve and sustain performance and gain the involvement of all staff in the identification and implementation of improved methods, practices and procedures.
* Identify skill needs and assist in the implementation of training programmes.
* Advise the Cleaning Manager on the performance of all resources and put forward suggestions for future changes and development.
* Establish appropriate and effective working relationships with customers/clients and liaise on cleaning standards and operational problems.
* Ensure that optimum staffing levels are maintained and that arrangements for the provision of relief staff are adequate.
* Monitor staff attendance levels.
* Directly supervise those small buildings where no supervision is provided.
* Ensure cost effective use of all resources.
* Monitor finished work against specification and instigate corrective action where necessary.
* Ensure cleaning supervisors comply with statutory duties under Health and Safety legislation.
* Advise the Cleaning Manager on personnel issues that arise.
* Carry out associated administrative tasks.
In accordance with Section 75 of the Northern Ireland Act (1998), the post‑holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times.
Disclosure of Criminal Background: If you are recommended for a post that involves regulated activity, the Education Authority will require an Enhanced Disclosure of Criminal Background. The cost of this certificate will be borne by the candidate. Further information can be accessed at NI Direct or the Department of Justice.
The Education Authority is an Equal Opportunities Employer.
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