Sales Administrator Job – Leamington Spa
25 Hours per week – flexible to fit in with school hours
The Cakery Leamington Spa makes cupcakes and celebration cakes for every occasion, which delight customers around Warwickshire. We pride ourselves on creating delicious and beautiful cupcakes, celebration cakes and wedding cakes.
We now need someone to help us expand and make our 10th year in business the best! You will act as the front‑of‑house in our busy shop – talking to customers, taking orders and dealing with enquiries over the phone and email.
With our new kitchen opening in the next few weeks we need someone to join our growing team and overhaul our front‑of‑house systems.
Hours are flexible, but around 25 hours per week would be ideal. The bulk of the hours would be based in the shop, some hours could be done at home with the option to fit around school hours where applicable. Some weekend work would be required, which would be fuelled on cupcakes.
Salary is £19‑22k FTE.
Your responsibilities
* Serving customers in the shop – serving cupcakes, holding tastings and consultations for wedding cakes
* Taking orders on email, face to face and over the phone
* Quoting for cakes based on level of effort and time required, with the help of the kitchen team
* Dealing with all email and social media enquiries
* Organising our orders systems
* Sending out invoices and keeping track of payments
* Dealing with all sales on our very popular online shop
* Photographing cakes to promote on social media and website
* Organising all photos and photo albums
* Posting on social media, photos, videos and text with a creative flair
* Planning future posts for social media
* Organising wholesale orders and payments
* Working closely with wedding venues and planners
* Being available during busy periods to help with deliveries and at events and food festivals
* Ability to sell and close sales
* Being passionate about what we do and showing it through everything you do
About you
* You are friendly, personable and confident
* You enjoy interacting with customers and offering excellent customer service
* You have admin experience
* You are super organised and love a system that works
* You enjoy working in a fast‑paced, busy environment
* You are confident with social media platforms
* You are creative and enjoy taking photos for social media, website, promotions and online shop
* You are confident using a computer and Microsoft Office or other common office applications
* You have a very good level of written English for writing clear emails and communicating with customers
* You can think outside the box, are proactive and a good problem solver
* You take pride in your work and are willing to go the extra mile to do a great job
* You understand and apply the art of selling
* You have an eye for detail and understand the importance of maintaining high standards
* You love eating and talking about cake
* You are looking for a role where you can have a real impact on a small, local business with big ambitions
You would work closely with the Kitchen team and report to the Manager and Managing Director.
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