Major Recruitment are currently seeking an experienced Account Manager ideally from the furniture manufacturing sector.
Our client are committed to providing exceptional service and innovative solutions to our clients. We pride ourselves on fostering a dynamic and collaborative work environment where our team members can thrive. We're currently seeking a dedicated and customer-focused Account Manager to join our growing team and help us build lasting relationships with our clients.
Position Overview:
As an Account Manager, you will be the primary point of contact for a portfolio of client accounts, ensuring that their needs are met and exceeded. You will work closely with our internal teams to deliver on project goals, solve challenges, and maintain the highest standards of customer satisfaction. If you're a proactive, results-driven professional with a passion for relationship-building, we'd love to hear from you!
Key Responsibilities:
Manage and nurture client relationships, acting as the main point of contact for assigned accounts
Serve as the liaison between clients and internal teams to ensure smooth project execution
Develop a deep understanding of client needs and objectives, translating them into actionable strategies
Monitor client satisfaction and proactively address any concerns or issues
Identify opportunities for upselling or cross-selling additional services/products to existing clients
Coordinate with project teams to ensure timely and high-quality delivery of services/products
Provide regular updates, reports, and insights to clients regarding project progress and performance
Help clients achieve their goals and resolve any challenges they may face
Maintain accurate and up-to-date records of all client communications and activities
Qualifications:
Proven experience in account management, client services, or a related field
Strong communication and interpersonal skills, with the ability to build rapport and influence decision-makers
Excellent organizational skills and attention to detail
Ability to multitask and manage multiple projects simultaneously
Problem-solving mindset and a proactive approach to client needs
Familiarity with CRM software (Salesforce, HubSpot, etc.) is a plus
A strong team player with a positive attitude and a collaborative approach to work
Why Join Us?
Competitive salary and benefits package
Opportunity to work with a diverse and talented team
Career development and growth opportunities
A supportive and inclusive company culture
INDAC