Location:Reading|EmploymentType:12MonthFTC
Areyouaconfidentcommunicatorwithapassionfordeliveringfirst-classcustomerservice?Ourclient,aleadingorganisationintheirsector,islookingforaCustomerServiceAdvisortojointheirdynamicteambasedinTheale.
AbouttheRole
Inthisfast-pacedandcustomer-centricposition,youllplayapivotalroleinensuringseamlessservicedeliveryacrossaportfolioofclientcontracts.Actingasakeyliaisonbetweenclients,serviceproviders,andinternalteams,you'llhelpmaintainoutstandingoperationalstandardsanddrivecustomersatisfaction.
KeyResponsibilities
* Coordinatedailyworkflowstosupporttimelyandefficientservicedelivery
* Handleinboundcallsandemailsprofessionally,resolvingissuesatfirstpointofcontact
* Monitorservicelevelagreements(SLAs),escalatingriskswhenneeded
* Produceaccurateestimatesandquotationsforclientservices
* Managepurchaseordersandmaintaindataininternalsystems(CMMS)
* Fosterstrongrelationshipswithbothclientsandexternalsuppliers
* Supportcontinuousimprovementandbestpracticeacrosstheteam
WhatWe'reLookingFor
1. Excellentverbalandwrittencommunicationskills
2. IntermediateITproficiency(Excel,Word,Outlook)
3. Strongorganisationalskillswithaproactive,solutions-focusedmindset
4. Abilitytomanagemultiplestakeholdersandthriveunderpressure
5. ...