Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Travel Technology Business Analyst Remote
Full time, United Kingdom, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Norway, Spain, Sweden, Switzerland
In this role you will gather, analyze, and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors.
As an Travel Technology Business Analyst, you will
Analyze Solutions by
Meeting with operations and key contacts
Determining if the request conflicts with existing standards
Performing GDS hit/scan evaluation for the desired solution
Creating detailed requirements for development or configuration
Providing development team with requirements in JIRAs format
Assisting with elements required for design and programming (i.e.: PNRs, profiles)
Meeting with designers and developers to ensure design understanding
Schedule and manage deliverables to fulfill project scope by
Evaluating requirements for given requests and assisting with timeline and priority
Articulating opportunities and risks
Facilitating involvement of other BCD Travel departments to achieve goals
Focus on Documentation, including
Assisting in maintaining confluence or process flows where needed
Assisting in documenting solutions in release notes
Proactive review and update of product roadmap, project plan, and business case
Participating in logs for project work
Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented. This includes
Establishing a proactive approach to addressing and solving customer challenges at the point of sale, including offering alternate solutions
Expanding your understanding and support of robotic applications in addition to the point-of-sale applications
Maintain an advanced understanding of Configuration Manager by participating in the configuration of account, market, and general application updates where needed for the developed or configured solutions for point of sale and robotic applications
About you
Strong problem-solving and process reengineering skills
Ability to handle medium and high-risk projects/accounts
Extensive travel reservations & process experience
Good command of English
Experience working with GDS Amadeus and GDS Sabre
Programming experience using GDS
Some knowledge of SQL is highly preferred
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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