Salary: £40,000 - 70,000 per year Requirements: 2 years in an MSP 2nd line role or a senior in-house IT support position Proficient in Microsoft 365 admin tasks; certifications like MS-900 expected, MS-102 or endpoint admin certs highly preferred Solid understanding of DNS, DHCP, and firewalls; experience with Aruba, Ubiquiti, or DrayTek is a plus Familiarity with PSA/RMM tools like HaloPSA and Datto, or equivalents like ConnectWise or NinjaOne Calm, clear, and professional written communication skills Responsibilities: Own the resolution of complex issues that go beyond the initial support desk Resolve technical escalations across M365 (Exchange, SharePoint, Teams), Intune, and Entra ID Troubleshoot firewall rules, VPNs, VLANs, and hybrid identity setups Support 1st line and apprentice engineers through pair-troubleshooting and knowledge transfer Identify recurring ticket patterns and author runbooks to improve team efficiency Technologies: Aruba Firewall Support Microsoft 365 SharePoint Office 365 Azure Cloud More: We are seeking a 2nd Line Engineer to join our established Bristol-based team, known for its strong engineering discipline and high-quality service. This hybrid permanent role offers a unique opportunity to be a mentor and key contributor in technical processes rather than just a ticket-closer. You will be working within a modern tech stack to support a diverse SME customer base, enhancing both your skills and our teams efficiency. last updated 21 week of 2026