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Company Description
Job Description
Head of eCommerce
Location - Ashford, Kent (hybrid 1-2 days per week)
We have an exciting opportunity for a Head of eCommerce to join our Marketing and Digital Leadership Team. Reporting to the Marketing and Digital Director, you will manage the eCommerce team and key partners, responsible for sales performance, customer experience, and the development and optimisation of the eCommerce platform.
What you'll be doing:
1. Enhance the customer experience by creating an intuitive and frictionless sales process that drives business growth.
2. Collaborate with cross-functional teams including Sales, Marketing, Digital, Merchandising, Commercial, Design, and external partners to improve the eCommerce platform’s features and functionalities.
3. Focus on ease of ordering, customer retention, basket size growth, differentiation from competitors, transformation based on customer trends, and ongoing digitisation of sales.
What we are looking for:
1. Deep understanding of eCommerce best practices, sales funnels, and online customer behaviors.
2. Proven experience in a similar role with strong analytical skills to leverage data and customer insights for design and performance optimization.
3. Experience working with designers and developers to create user-friendly interfaces.
4. Leadership experience, including guiding, training, and motivating a team to meet eCommerce objectives.
5. Ability to manage the full product lifecycle from ideation to launch.
Qualifications
Additional Information
At Sysco GB, everyone is welcome. We focus on your potential and unique talents, not just your CV. We are committed to fostering a diverse and inclusive culture where everyone is valued, has a voice, and equal opportunities. We strive to ensure everyone feels part of our community, caring for one another and connecting the world through food and trusted partnerships. Our goal is for everyone to belong and thrive at Sysco GB. We are happy to support you during your application; please contact our resourcing team for any adjustments needed in the recruitment process.
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