Availability Window Days From time To time Sun 06:30:00 22:15:00
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Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. Its our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if youd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Responsibilities
* Work in a fast‑paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyones safety
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
* Making sure the store is always clean, tidy, and well‑presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere, thats inclusive of everyone
* Providing great customer service, by listening to our customers and putting them first in everything you do
* Keeping the team well‑informed and up to speed on any communications, changes, or updates
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
* Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
* Following health and safety routines and procedures, and ensuring colleagues do the same
* Recognising and celebrating colleagues within the team who are providing great service
Qualifications
* To be a great role model, by always giving thoughtful customer service that ensures every customers needs are met
* To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
* To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date
* To be comfortable taking the lead, and overseeing the store in the absence of your Manager
* To be a good decision maker, whos flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
* To be motivating, so you can inspire your team to deliver beyond expectations
* To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Please note that you need to be 18 or over to apply for this role.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
* Access to free wellbeing services with a range of resources to support your mind, body, and life
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
* Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for all of lifes moments, big and small
Disability Confident.
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