Overview
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
* Preparing papers and files for court, tribunals, hearings and meetings
* Creating and updating records on our in-house computer system and data input
* Resulting courts accurately, interpreting accurately the information required on a court file
* Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
* Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
Responsibilities
* Prepare papers and files for court, tribunals, hearings and meetings
* Create and update records on the in-house computer system and data input
* Manage and interpret information required on court files to support case progression
* Check and verify documents, records, accounts, claims and returns for approval, results, statistics, plans against criteria or procedures
* Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
* Communicate with court users and representatives from other agencies and organisations
Qualifications and Skills
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Working Arrangements and Benefits
* These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
* Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ\'s Flexible Working policy.
* Hybrid Working arrangements may be available where business need allows. This is an informal, non-contractual form of flexible working blending base location, MoJ sites and/or home working. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
* For nationally advertised roles: appointment to the nearest viable office to your home postcode (HQ building, Justice Collaboration Centre or Justice Satellite Office) and moving to the respective pay scale.
* For current MoJ employees: base location changes to the nearest viable office to your home postcode and moved to the respective pay scale.
* Terms and conditions and Civil Service reforms apply to staff joining MoJ.
* Flexible working hours are available; standard full-time hours are 37 per week. All applications for flexible patterns will be considered under the MoJ Flexible Working policy.
Additional Information and Legal / Diversity Statements
* Skilled Worker Visa notes: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet sponsorship criteria for first-time Skilled Worker visa applications. If you have held a Skilled Worker visa continuously since before 22 July 2025, eligibility will be assessed during vetting checks. Please consider your right to work in light of these changes.
* The Civil Service and MoJ are committed to equal opportunity and inclusive recruitment. We recruit by merit on the basis of fair and open competition and provide adjustments during recruitment for disabled candidates who meet the minimum criteria.
* The MoJ offers a range of benefits: annual leave, pension, training, networks, flexible working polices, and family-friendly policies.
* Further information about the Civil Service and MoJ policies can be found in the Civil Service People Plan and Diversity and Inclusion strategies.
Eligible applicants must have the right to live and work in the United Kingdom and in the Civil Service.
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