Hire and Sales Coordinator – HaydockSpeedy Hire – The UK's Leading Hire ProviderHours: Monday to Friday, 07:30–17:00 (37.5 hours per week)Speedy is the UK's leading hire provider with the widest range of tools, specialist equipment, plant, and support services — everything for every job. With customer service at the centre of our business, we are looking for enthusiastic and driven individuals to join our team during this exciting period of growth.About the RoleAs a Hire and Sales Coordinator, you will play a key role in delivering a seamless customer experience. Your responsibilities will include:Key DutiesActing as the first point of contact for incoming customer enquiries via phone and emailHandling the full hire process — from initial request and equipment selection to order processing and off-hire managementProviding accurate information on product availability, hire rates, delivery times, and technical specificationsCoordinating with logistics, drivers, engineers, and other depots to ensure timely delivery and collection of equipmentMaintaining accurate hire records and updating internal systemsBuilding strong relationships with both new and existing customers, ensuring repeat businessIdentifying opportunities to upsell or cross-sell additional products and servicesResolving customer queries, issues, or complaints efficiently and professionallySupporting depot colleagues with administrative tasks and general branch operationsContributing to stock checks, yard organisation, and equipment control where necessaryEnsuring compliance with company health & safety standards and environmental responsibilitiesWhat Success Looks Like in This RoleHigh levels of customer satisfactionAccurate and efficient processing of hires and returnsStrong working relationships across the Speedy networkDemonstrating initiative and ownership of customer needsActively contributing to business growth and depot performanceWhat You NeedA strong customer focus with the ability to build rapport quicklyConfidence handling multiple enquiries at once while maintaining attention to detailAbility to use initiative when making decisions or problem-solvingA collaborative approach, supporting colleagues to maintain a positive workplace cultureDrive to maximise commercial opportunitiesAbility to support the business unit in delivering our ESG Strategy – Decade to DeliverPrevious experience in hire, construction, plant, or a customer service environment is desirable but not essential — full training is provided.What We ProvideSpeedy is committed to your development. You will receive:Comprehensive on-the-job trainingAccess to dedicated product and systems training teamsTailored development programmes to support your career goalsClear pathways for internal progression — we actively promote from withinHybrid and flexible working options as part of our Speedy Work Life Balance initiativeWhat We Offer26 days' holiday plus bank holidaysLife assurancePension schemeCanteen facilities95% employee discount across the Speedy brandTraining, development and career progression opportunitiesVoluntary Health Cash PlanMy Staff Shop – retail discounts and savings across major brandsGreen Commute Initiative – cycle-to-work schemePAM Employee Assistance Programme – confidential wellbeing, legal and financial supportAccess to flexible working patterns, including earlier/later start or finish times, shorter days, term-time options and job-sharing arrangementsAdditional InformationSpeedy reserves the right to close vacancies early if we receive a high volume of applications, so we encourage early submission.Some Speedy Group UK&I roles require DBS, credit, or security checks. We are an equal opportunities employer and are committed to an inclusive environment where everyone can thrive. Proof of right to work in the UK is required.Our ESG Governance policies can be found here:https://www.speedyservices.com/esg/governance