South Western Ambulance Service NHS Foundation Trust
Patient Flow Coordinator
The closing date is 02 June 2026.
Are you a keen problem solver with an eye for detail? Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role! Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team. This newly refreshed role now offers more variety than ever before!
No two shifts are the same – one moment you might be supporting a crew with a breakdown, and the next you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.
Working as a PFC means joining a dynamic and evolving environment. The ODC team offers opportunities to experience our other key functions such as HEMS, Community Volunteers Dispatch, Command Dispatch and Physical HALO support.
Our newly designed rotas offer four shifts on duty followed by four rest days. We have rota options with minimal nights and an option with minimal days. We also welcome applicants who would like part‑time hours (in line with the needs of the business).
Interested? We welcome pre‑application discussions!
Main Duties of the Job
The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment.
The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality.
Key duties include real‑time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances.
Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Offers, Community Response Coordinators, and EOC staff and many of our partner agencies.
Benefits
* A standard working week of 37.5 hours
* Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
* Pay enhancements for out of hours, shift and overtime working
* Career and salary progression
* Car leasing scheme
* Free parking across Trust sites
* Cycle‑to‑work and other salary sacrifice schemes
* Staff networks
* Access to a wide range of discounts from various organisations across the UK
Person Specification
Education and qualifications
* Minimum of 4 GCSE's or equivalent at grade C / 5 or above including Math's and English.
* Level 4 qualification particularly in healthcare, science, data analysis or another relevant subject or equivalent
* Trained in Op Titan
* Previous leadership experience
* Previous mentoring experience
* Experienced Dispatcher or EMD
Previous experience
* Demonstrable experience gained in a call centre environment
* Experience working in a high paced environment
* Able to master new IT systems.
* Experience in the EOC / ODC environment (or equivalent)
* Demonstrable experience gained within an emergency service, particularly within a EOC environment.
Right to work / Certificate of sponsorship
This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South Western Ambulance Service NHS Foundation Trust
£28,392 to £31,157 a year per annum/pro rata (indicative)
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