Your new company
Our client is a market leader in the automotive finance sector, renowned for delivering high-quality contract administration and vehicle funding solutions to a nationwide customer base. Due to internal growth and evolving business needs, a new opportunity has arisen for a dynamic and experienced Administration Team Leader.
Your new role
As Administration Team Leader, you'll be responsible for managing a team that handles contract activation, in-life support, and end-of-contract processes. Working closely with internal departments and external stakeholders, you'll ensure service delivery is efficient, accurate, and customer-focused. This is a leadership role where you'll oversee daily operations, delegate workloads, monitor KPIs, and support team development. You'll also act as a key point of contact for escalated queries and drive continuous improvement across the team.
What you'll need to succeed
You'll be a confident and proactive leader with a background in contact centre, customer care, or service administration. You'll bring strong communication skills, a collaborative mindset, and the ability to manage performance in a fast-paced environment.Key skills and experience:
* Proven experience leading customer service or contact centre teams
* Strong organisational and planning skills
* Ability to manage KPIs and drive team performance
* Excellent communication and stakeholder management
* A hands-on approach to problem-solving and team support
What you'll get in return
This is a fantastic opportunity to step into a leadership role with real impact. You'll benefit from a supportive team culture, opportunities for professional development, and the chance to shape service delivery in a growing business.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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