Customer Service Manager Tunbridge Wells Salary: £Competitive + Annual Bonus + Excellent Benefits and Free Parking! Permanent Role Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your leadership can make a real difference? If so, we have an exciting opportunity for you! Role Overview: As our Customer Service Manager, you will lead, motivate, and direct a small Customer Service and After-Sales Service Administration team to consistently exceed customer expectations. Your proven track record in raising customer service standards will be instrumental in transforming the customer service journey. You'll play a vital role in ensuring that the department is customer-focused while achieving financial targets and liaising internally with other teams and departments to ensure customer engagement is exceptional! Key Responsibilities: Support and guide team members (6 in team) in building excellent customer relationships. Monitor and improve communication quality with customers. Track team performance against agreed SLAs and lead times. Manage escalated customer complaints and resolve them efficiently. Conduct HR tasks, including recruitment, appraisals, and team communication. Facilitate regular team meetings and training sessions to elevate service standards. Deal with compliance issues with SLA guideance and quality communication.Performance Monitoring: ...