About Depot Connect
Depot Connect brings together a connected network of trusted partners and logistics
specialists, giving customers the infrastructure and support they need to operate
efficiently and scale with confidence. Our mission is to streamline operations, deliver
real value, and simplify complexity across the supply chain.
As we continue expanding across the UK and Europe, we are looking for an Account
Manager to strengthen customer relationships, support growth, and help deliver an
outstanding experience across our network.
Role Overview
The Account Manager will manage and develop a portfolio of customer accounts across
the UK, while providing additional support to European customers when required. This
remote role blends relationship management, commercial growth, operational
coordination, and a commitment to delivering exceptional customer value. You will
collaborate closely with our partners, customers, and internal teams to ensure Depot
Connect consistently delivers a high-quality, reliable service.
Key Responsibilities
Account Management & Customer Partnership
● Act as the main point of contact for a defined portfolio of UK customers, with
occasional support for European accounts.
● Build strong, trusted relationships with customers and stakeholders across the
Depot Connect network.
● Organise and deliver regular Business Reviews (QBRs/MYBRs), including
performance insights, service updates, and opportunities for improvement.
● Meet with customers virtually and in person (as required) to understand their
operational needs and goals.
Commercial Growth & Value Delivery
● Grow wallet share within existing accounts by identifying new opportunities,
efficiencies, and value-add solutions.
● Explore innovative ways to generate new business and deliver enhanced value
to customers across logistics, warehousing, and fulfillment.
● Support the creation of tailored proposals, commercial documents, and solution
presentations.
● Work cross-functionally with Operations, Commercial, Marketing, and Partner
teams to deliver end-to-end solutions.
Salesforce & Reporting Excellence
● Maintain accurate and up-to-date customer information, activities, opportunities,
and forecasts in Salesforce.
● Provide regular reporting, pipeline updates, and customer insights to inform
commercial decision-making.
Operational & Administrative Support
● Prepare presentations, meeting packs, proposals, and follow-up documentation.
● Carry out administrative tasks to ensure smooth account operations and
excellent customer communication.
● Support the VP of Commercial with customer insights, project coordination, and
strategic initiatives.
Skills & Experience
● Experience in Account Management, Customer Success, or a commercial role
within logistics, supply chain, warehousing, 3PL/4PL, or related industries
(preferred).
● Strong relationship-building and communication skills across all stakeholder
levels.
● Organised, detail-focused, and confident managing multiple accounts and
priorities.
● Skilled in presenting, running business reviews, and developing customer
proposals.
● Comfortable using Salesforce pipeline management and reporting.
● Commercially minded, proactive, and capable of identifying opportunities for
growth.
● Willingness to travel as required across the UK and occasionally Europe.
What We Offer
● A remote-first role with flexibility and autonomy.
● The opportunity to play a key role in a growing, innovative logistics network.
● Collaborative and supportive team culture.
● Competitive salary and benefits package, potential bonuses.