We’re seeking a proactive and detail-oriented Service Administrator to join us on a 12 month fixed-term basis and play a key role in keeping our service operations running smoothly.First point of contact by phone and email from both clients, company technicians and sales forceChecking / actioning Sales paperworkChecking / actioning Service paperworkLiaising with clients on a regular basis to update on work progressTaking ownership of queries and complaintsKeeping database records up to dateProducing and maintaining spreadsheetsFilingAnswering low level account queriesPostGeneral office dutiesSkills RequiredExcellent Communication Skills – both written and verbalStrong Customer Service skills when dealing with clients via telephoneHighly organised and flexible, with the ability to multitask and work to deadlinesGood working knowledge of Microsoft Office and ExcelAbility to stay calm under pressureFast, accurate data entry skills, high attention to detail.Able to work under own initiative, be proactive and work efficiently as part of a team.Strong interpersonal skills.Detailed message takerFlexible, courteous, friendly and positive approach to work.‘Can’ do attitudeTo help with development of roleDesired SkillsKnowledge and experience gained within Service / FM industriesJob Types: Temporary, ContractContract length: 12 monthsPay: From £26,500.00 per yearBenefits:Company eventsCompany pensionWork Location: In personReference ID: JR228 / Cleankill
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