Facilities Manager
Contract: Government
Location: Bournemouth, BH1 3BG
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Facilities Manager to manage and lead an operational integrated facilities management team, delivering services to the end client.
The role is responsible for the safe, compliant, and high‑quality delivery of a first‑class integrated facilities service, ensuring customer satisfaction across allocated site(s).
Job Description
We are looking for a customer‑focused leader who will take ownership of client relationships, staff welfare, service resilience, and continuous improvement.
Acting as the ISS contract representative and key point of contact, the Facilities Manager will drive value for money, compliance, and service excellence across hard and soft FM services.
Key Responsibilities
* Lead and manage integrated FM services including planned and reactive maintenance, engineering systems, cleaning, and soft services to agreed standards and SLAs.
* Act as the primary ISS representative and trusted point of contact for the client and customer stakeholders.
* Build and maintain strong, long‑term client relationships through visible onsite leadership and effective communication.
* Ensure full compliance with Health & Safety legislation, embedding a strong safety culture across all services.
* Manage contract performance through audits, KPIs, performance monitoring, and delivery of improvement action plans.
* Maintain accurate and up‑to‑date documentation including maintenance records, H&S files, and safe systems of work.
* Deliver services in a commercially responsible manner, managing budgets, cost control, financial targets, and SLAs.
* Lead the development and implementation of the account development plan, driving continuous improvement and service resilience.
Professional and Personal Competencies / Qualifications
* Management experience within the public sector or a similar environment delivering integrated FM services.
* Strong leadership and organisational skills with the ability to set and deliver operational direction.
* Experience managing technical infrastructure and building assets.
* Experience overseeing soft FM services within workplace environments.
* Strong understanding of relevant legislation, compliance standards, and industry regulations.
* Effective stakeholder management skills, particularly during periods of change.
* Customer‑focused mindset with strong commercial awareness.
* Excellent communication and influencing skills at all organisational levels.
Qualifications & Requirements
* IOSH Managing Safely or equivalent Health & Safety qualification.
* UK driving licence (car / car allowance provided).
Equal Employment Opportunity Statement
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
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