About Us DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE: C ompassionate care that is trauma informed and supportive A ssurance that care is evidence-based & demonstrates high quality outcomes for our patients R espectful of peoples cultural and religious beliefs E mpowermentWe centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing. Job Summary To lead, coordinate, and oversee the efficient delivery of all practice and administrative operations across Manston STHF & Western Jet Foil. The Practice Manager will ensure compliance with CQC, NHS, and Home Office standards; manage workforce planning and site operations; support clinical governance and performance management; and act as the key operational link between DrPAs clinical teams and head office functions (HR, Finance, and Quality). Key Responsibilities Operational Leadership Oversee the day-to-day running of the clinical service, ensuring smooth delivery of appointments, clinics, and multidisciplinary activity. Manage practice rotas, room allocations, stock control, and daily operational briefings. Act as the central liaison between clinicians, administrative staff, and site management teams. Maintain accurate site records, KPIs, and operational dashboards. Compliance & Governance Ensure compliance with CQC Fundamental Standards, NHS England Frameworks, Home Office security protocols, and DrPA policies. Support incident reporting, complaints handling, audits, and quality improvement initiatives. Maintain up-to-date site registers (training, risk, infection control, fire safety, and information governance). Participate in CQC inspections and internal audits, ensuring required evidence is ready and available. Supports delivery of site KPIs by ensuring operational efficiency, adherence to Home Office SLAs, and compliance with CQC and NHS quality standards including timely clinic delivery, rota fulfilment, and accurate performance reporting. People Management Line-manage administrative and support staff, conducting regular supervision, appraisals, and absence reviews. Oversee staff onboarding, training compliance, and leave scheduling in collaboration with HR. Promote equality, diversity, and inclusion across all practice operations. Support the development of a positive, high-performance culture. Financial & Resource Management Work with the Finance team to monitor budgets, payroll submissions, and expenditure approvals. Authorise timesheets, bank hours, and overtime within delegated limits. Support procurement of medical and non-medical supplies in line with company policy. Identify efficiency improvements and cost-saving measures without compromising quality or safety. Clinical Support Coordination Oversee patient scheduling, triage processes, and referral tracking systems. Ensure clinical rooms and equipment are safe, stocked, and compliant. Coordinate with multidisciplinary teams to maintain continuity of care. Manage secure handling of medical records and data in line with GDPR and Caldicott principles. Stakeholder Engagement Act as the operational point of contact for partner agencies (e.g., NHS Trusts, HMPPS, Home Office, and Commissioners). Participate in service review meetings and support the implementation of contractual KPIs and SLAs. Represent DrPA professionally at internal and external forums. Essential Criteria Proven experience in a Practice Manager or Operational Management role within healthcare (primary care, secure setting, or similar regulated environment). Strong understanding of CQC, NHS, and Information Governance requirements. Demonstrable leadership and people-management skills. Excellent organisational, communication, and problem-solving abilities. Confident using clinical and administrative systems (e.g., EMIS, SystmOne, or equivalent). Ability to maintain confidentiality and professional boundaries in a secure environment. Desirable Criteria Experience within a secure healthcare, prison, or immigration removal centre environment. Knowledge of NHS commissioning, clinical governance, and rota management systems. Recognised qualification in Leadership, Management, or Business Administration. First Aid, Health & Safety, or Information Governance certification. General Information The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification. Benefits Pension salary scheme available Employee Assistance Programme (EAP): confidential 24/7 support Access to perks at work Disclosure and Barring Service Check & CTC Clearance This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process. Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time. Shortlisted candidates will be asked for RTW, DBS/CTC consent and references .